Terms and Conditions

REGULATIONS OF THE CRYSTALLOVE ONLINE STORE

§ 1. General provisions and contact

  1. The CRYSTALLOVE online store, available at www.crystallove.pl, is run by GET GLOWING Magdalena Babska, NIP: 5862115749, REGON: 222115659, registered office address: R.Felińskiego 1/U1, 81-578 Gdynia.
  2. The CRYSTALLOVE online store is an electronic sales platform where the Seller offers cosmetic articles, care accessories, and everyday products for sale.
  3. All products offered in the CRYSTALLOVE store are products made based on creative designs, the copyrights to which belong exclusively to the Seller or third parties. Any copying, reproduction, or mapping of product designs, including their modifications, which are products, constitutes an infringement of the Seller's or third parties' proprietary copyrights.
  4. Products are mostly handmade; individual items may slightly differ from each other in shape, color, or size. All detailed information about the Products is provided in their descriptions available in the Store.
  5. These Regulations define the rules for using the Online Store, placing orders, delivering goods, paying prices, the right to withdraw from the contract, the rules of the Loyalty Program, and the rules for submitting and processing complaints.
  6. Contact with the Seller is possible via:
  • e-mail address: sklep@crystallove.pl
  • correspondence address: GET GLOWING, R.Felińskiego 1/U1, 81-578 Gdynia
  • contact form available on the Store's website.

§ 2. Definitions

  1. Consumer – a natural person making a legal transaction (purchase) with the Seller not directly related to their business or professional activity.
  2. Entrepreneur with consumer rights (PNPK) – a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature for that person.
  3. Customer – any entity (Consumer, Entrepreneur, PNPK) making purchases in the Store.
  4. Sales Agreement – a contract for the sale of Goods concluded remotely between the Customer and the Seller.

§ 3. Technical requirements and Electronic Services

  1. To use the Store and place orders, it is necessary to have: a device with Internet access, an updated web browser with cookies enabled, and an active e-mail account.
  2. The Seller provides free electronic services:
  • Customer Account – a service allowing for order management and participation in the CRYSTALLOVE Club Loyalty Program. Account creation is voluntary. Customers can log in using a one-time six-digit verification code sent to their e-mail address. The Customer can delete the account at any time by contacting the Seller.
  • Newsletter – sending commercial information, which the Customer can unsubscribe from at any time.
  • Shopping Cart and Order Form – a one-time service, which ends upon placing an order.
  • AI Assistant – a service that allows the User to receive automated responses generated by an artificial intelligence system. The responses provided by the AI Assistant are automatic, informational, and supportive in nature, and are not the result of individual human analysis. These responses do not constitute legal, medical, pharmaceutical, cosmetological, or any other professional specialist advice, nor do they constitute a binding declaration of will by the Seller. The AI Assistant is not used for submitting complaints, declarations of withdrawal from the Sales Agreement, requests, or other declarations addressed to the Seller. The User should not transmit sensitive data, special category data, confidential information, or other information whose disclosure could violate their rights via the AI Assistant.

§ 4. Placing orders and security

  1. Orders can be placed 24 hours a day, 7 days a week.
  2. After adding Goods to the shopping cart, the Customer proceeds to checkout, provides shipping details, and selects the delivery and payment method.
  3. Clicking the "Buy and Pay" button (or a button with an equivalent wording) constitutes the Customer's declaration of will and is an offer to conclude a Sales Agreement addressed to the Seller.
  4. Due to the system processes of the Shopify platform, a binding Sales Agreement is concluded only when the Seller sends a separate message to the Customer's e-mail address confirming the acceptance of the order for processing.
  5. The Seller immediately proceeds to fulfill the order upon receipt of payment.
  6. Protection against fraud and system errors: The Seller reserves the right to cancel an order and immediately refund the paid funds in case of a justified suspicion of payment fraud or in the event of an obvious system error (e.g., a glaring pricing error not corresponding to the actual value of the product).

§ 5. Payments and Invoices

  1. All prices in the Store are gross prices (include VAT). Delivery costs are added in the cart depending on the selected method and order value.
  2. All prices given in the Store refer to one unit of product and are expressed in Polish zlotys (PLN), euros (EUR), unless the offer description states otherwise.
  3. The price given for the product is binding at the moment the Customer places the order.
  4. The Seller is entitled to change prices, however, changed prices do not apply to orders placed before the price change.
  5. Payment methods: The following payment methods are available in the Store:
    • Electronic payments, online transfers, BLIK, and payment card payments via integrated payment gateways (e.g., PayU, Przelewy24, Shopify Payments, PayPal).
    • Cash on delivery (COD) – cash or payment card to the courier delivering the parcel.
    • The current list of payment service providers is always presented at the order placement stage in the shopping cart.
  6. Payment deadline: In the case of prepayment, the Customer is obliged to pay for the order within 5 business days from the date of its placement. After this period expires without payment, the order will be automatically canceled.
  7. The Seller sends a VAT invoice covering the delivered Goods to the Customer's e-mail address provided in the order form or to the National e-Invoice System (KSeF) in the form of an electronic file in PDF format.

§ 6. Promotions and Discount Codes

  1. The Seller provides discount codes in the Store as part of organized promotions. The discount code is provided on the www.crystallove.pl online store or in the Seller's advertising materials.
  2. Promotions in the Store are periodic. Promotions cannot be combined with other promotions, discounts, and discount codes.
  3. A discount code can only be used when purchasing Goods not covered by other promotions in the Store. Discount codes and promotions do not combine. Only one discount code can be used per order.
  4. A discount code cannot be exchanged for cash (in whole or in part) and cannot be returned to the Seller.
  5. The validity of the discount code will always be determined at the time of its publication. The code is active from the moment of publication and expires at the end of its validity period. The Seller has the right to refuse to fulfill the discount code after this period.
  6. Using the discount code depends on the Customer's preferences. To use the Code, enter the given string of characters in the "discount code" field (or equivalent) in the shopping cart when placing an order. Entering the Code reduces the value of the ordered goods by a percentage or specific amount.
  7. The discount code received by signing up for the Newsletter is single-use and cannot be combined with other promotions, discount codes, or markdowns in the Store.
  8. All complaints regarding defects in Goods or their returns when purchased with a discount code and promotions will be considered under the general conditions set out in these Regulations.

§ 7. Gifts with orders

  1. The Seller may organize promotional campaigns allowing for the selection of a promotional product (so-called Gift) for a symbolic amount (e.g., 1 grosz) after the Customer exceeds a specified basket value in a single Order.
  2. The monetary thresholds entitling to a Gift (e.g., at least PLN 149, PLN 249, PLN 399) and the pool of available Gifts are determined each time on the Store's Website. Delivery costs are not included in the amount limit entitling to benefit from the Gift.
  3. Participation in the campaign is voluntary. Only one Gift can be received per Order. The campaign cannot be combined with other promotions available in the Store.
  4. The Customer will receive the Gift with the order only if they independently and voluntarily select the Gift in the Shopping Cart when placing the order and add it to the order. The Seller does not automatically add Gifts to orders if the Customer does not do so at the checkout stage.
  5. The participant cannot exchange the Gift for another product or its monetary equivalent.
  6. In the event of withdrawal from the Sales Agreement (in whole or in part) by a Customer who is a consumer or PNPK, which results in the value of the remaining goods falling below the threshold entitling to receive the Gift, the Customer will lose the right to benefit from the Gift and is obliged to return it immediately.
  7. In case of failure to return the Gift within 14 days from the date of withdrawal, the Seller is entitled to demand payment from the Customer of the full, regular price of the Gift. This amount may be deducted from the amount refunded to the Customer as part of the refund for withdrawal from the contract.

§ 8. Delivery of goods and free shipping

  1. Orders are fulfilled in Poland and the European Union.
  2. Shipping costs depend on the shipping method and courier company chosen by the Customer and are added to the total order amount. The Customer approves the shipping costs visible when placing the order.
  3. Order processing time (preparation and handover to the courier) usually ranges from 1 to 5 business days. The Seller makes every effort to ensure that order fulfillment does not take longer than 48 hours – unless the parties
    have agreed otherwise.
  4. Free shipping: The Customer has the option to choose free shipping for orders whose value exceeds a specified monetary threshold (currently PLN 199 gross).
  5. Free delivery applies only to orders fulfilled within the territory of the Republic of Poland.
  6. Free delivery applies only to orders prepaid by the Customer. Orders placed with the cash on delivery option are not eligible for free delivery and standard shipping costs are added to them.
  7. The Customer is obliged to examine the delivered parcel at the time and in the manner customary for parcels of that type. In the event of a shortage or damage to the parcel, the Customer is obliged to demand that the Carrier's employee draw up an appropriate report, which is necessary for the parcel complaint process.
  8. If a parcel correctly sent to the Customer is not collected by them, the costs of returning the parcel to the seller, as well as re-sending it to the Customer, are covered by the Customer.
  9. If an order placed by the Customer cannot be fulfilled due to the unavailability of a specific Product, the Customer will be immediately informed of this fact and will receive a refund of the amount already paid. If such is the express wish of the Customer, the Seller will inform the Customer of the delivery date of the unavailable Product, and if the Customer expressly accepts such a date, the order will be considered valid, and only its fulfillment time will change according to the arrangements. It is also possible, at the express request of the Customer, to make arrangements other than those described above.

§ 9. Right of withdrawal (Returns)

  1. The Consumer and the Entrepreneur with consumer rights (PNPK) have the right to withdraw from the Sales Agreement within 14 days without giving any reason, although providing one may be helpful in better adapting the offer to customer needs.
  2. The period for withdrawal begins on the day on which the Customer took possession of the Goods (e.g., received the parcel).
  3. To return the goods, simply send a declaration of withdrawal from a distance contract (template available for download in the FAQ section) to the e-mail address sklep@crystallove.pl and return the products.
  4. Return costs: In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights bears only the direct costs of return. Money will be refunded after inspection of the returned goods, which must not be damaged or show signs of use, to the account provided by the Customer, within 14 days from the moment of receiving the returned goods.
  5. RETURNS AND GIFTS, FREEBIES AND PROMOTIONAL PRODUCTS:
    • If the Customer received a free product (freebie) or purchased a product at a symbolic promotional price (e.g., for 1 grosz) due to exceeding a certain order value threshold or as part of a points exchange in the CRYSTALLOVE Club Loyalty Program, and then returns all or part of the order, whereby the value of the remaining products falls below this threshold (or the promotion conditions are no longer met), the Customer is obliged to also return this promotional product/freebie.
    • Otherwise, the Seller has the right to reduce the refund amount by the purchase price of the received gift (its regular market value).
    • The same principle applies to free delivery. If, as a result of a partial return, the order value falls below the free delivery threshold, the Seller has the right to deduct the standard delivery cost from the refunded funds.
  6. Possible costs associated with a consumer's withdrawal from the contract that the consumer is obliged to bear: • If the consumer chose a delivery method for the Product other than the cheapest standard delivery method available in the Online Store www.crystallove.pl, the Seller is not obliged to refund the additional costs incurred by the consumer. • The consumer bears the direct costs of returning the Product. • The Seller does not accept cash-on-delivery parcels from Customers with returned products or parcels sent to parcel lockers.

§ 10. Exceptions to the right of withdrawal

The right to withdraw from a distance contract does not apply to the Buyer in relation to a contract:

  • for the provision of an item that is not prefabricated, manufactured according to the Buyer's specifications, or clearly personalized,
  • for the provision of an item liable to deteriorate or expire rapidly,
  • for the provision of an item delivered in a sealed package, which cannot be returned after opening for health protection or hygiene reasons, if the package has been opened after delivery.

§ 11. Complaints – Non-conformity of goods with the contract (For Consumers and PNPK)

  1. All complaints related to products purchased in the official CRYSTALLOVE brand store at www.crystallove.pl should be submitted in writing, to the address: GET GLOWING Magdalena Babska ul. Felińskiego 1/U1, 81-578 Gdynia or via e-mail to: sklep@crystallove.pl, including the order number.
  2. The Seller is liable for any lack of conformity of the Goods with the contract existing at the time of delivery and revealed within 2 years.
  3. The Customer has the right to demand repair or replacement of the Goods first.
  4. If repair/replacement is impossible or would involve excessive costs, the Customer may demand a price reduction or withdraw from the contract (money refund).
  5. Complaints should be submitted to the e-mail address: sklep@crystallove.pl. The Seller will respond to the request within 14 days.
  6. The Seller allows for different, individually agreed with the Customer, at their express request, methods of settling a complaint after its positive consideration.

§ 12. Complaints under Warranty (For companies only - B2B)

In accordance with Art. 558 § 1 of the Civil Code, the Seller's liability
under warranty for defects in Goods towards Customers who are not Consumers and not PNPK (so-called pure B2B transactions) is entirely excluded.

§ 13. Information on promotions and opinion verification (Omnibus)

  1. In the event of a price reduction of the Goods, the Seller always displays, next to the reduced price, information about the lowest price of this Goods that was in effect 30 days before the reduction was introduced.
  2. The Store presents product reviews. Review verification is carried out using an external system, TrustMate, which sends an automated request to leave a review only to the Customer's e-mail address after the order has been paid for and fulfilled. Reviews added in this way are marked as verified purchases.
  3. The Online Store Customer has the option to voluntarily and free of charge post an opinion regarding purchases made in the Online Store. The subject of the opinion may also be a rating, photo, or review of a product purchased in the Online Store.
  • After making purchases in the Online Store, the Seller transfers the data necessary to create an email invitation to the company handling the survey process. The sending of surveys and the process of collecting opinions in forms are fully handled by TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends an email to the Customer requesting them to provide feedback and a link to an online form enabling them to do so – the online form allows answering the Seller's questions
    regarding purchases, evaluating them, adding one's own description of the feedback, and a photo of the purchased product. If no feedback is provided after receiving the first invitation to provide feedback, TrustMate may resend the invitation.
  • Feedback can only be given by a Customer who has made purchases in the Seller's Online Store.
  • The feedback provided by the Customer is published by the Seller in the Online Store and on the TrustMate.io business card.
  • Providing feedback cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition against the Seller, or activities violating personal rights, intellectual property rights, or other rights of the Seller or third parties.
  • Feedback can only be given for products actually purchased in the Seller's Online Store. It is forbidden to conclude fictitious/sham sales agreements in order to provide feedback. The Seller themselves or their employees, regardless of the basis of employment, cannot be the author of the feedback.
  • Feedback provided can be removed at any time by its author.

    • § 14. CRYSTALLOVE Club Loyalty Program

    1. The Store offers a free Loyalty Program called CRYSTALLOVE Club for Customers with an active Customer Account. Creating an Account is equivalent to joining the Program.
    2. Rules for awarding points: Customers earn points, among other things, for making purchases. In the case of points awarded for purchases, they are calculated only on the final value of the purchased Goods (after deducting all discounts). Delivery costs are not included in the basis for calculating points. Points for a completed order are initially awarded with the status "pending". They become active and available for use after 14 days from the moment the customer takes possession of the goods (i.e., after the statutory period for withdrawing from the contract). In the event of withdrawal from the Sales Agreement (return of Goods), pending points generated for those Goods are automatically cancelled. The Store may also award points for other activities (e.g., newsletter subscription, birthday), according to the information on the
      Customer's account.
    3. Using points: Collected points can be exchanged for rewards, free delivery, or discounts on subsequent purchases according to the conversion rates visible in the Customer Account panel.
    4. Validity of points: Accumulated points in the Loyalty Program are valid for 12 months from the date they are assigned to the Customer Account. Points not used within this period expire and cannot be restored.
    5. Accumulated points are not exchangeable for cash and cannot be transferred to another Account.
    6. The Seller reserves the right to change point conversion rates and rules for their awarding. Customers will be informed of any changes with appropriate advance notice.

    § 15. Copyright and Intellectual Property

    1. All visual materials, texts, product photos, graphics, logos, and descriptions presented in the CRYSTALLOVE Store are the intellectual property of the Seller or entities with whom the Seller has concluded appropriate agreements.
    2. Copying, disseminating, or using these materials without the express, written consent of the Seller is prohibited and protected by copyright law.

    § 16. Personal Data (GDPR)

    1. The Administrator of Personal Data is the Seller. Data is processed, among other things, on external Shopify platform servers. Details regarding the processing of personal data and the use of cookies are set out in the Privacy Policy.

    § 17. Final Provisions

    1. The content of these Regulations may be recorded by printing, saving on a data carrier, or downloaded at any time from the Store's Website.
    2. Agreements with the Seller are concluded in Polish.
    3. In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply.
    4. In the event of a dispute arising from a concluded Sales Agreement, the parties will strive to resolve the matter amicably.
    5. The Seller informs the Customer who is a Consumer about the possibility of using out-of-court methods of complaint resolution and pursuing claims. The Seller informs that at https://ec.europa.eu/consumers/odr/ an online platform for resolving disputes between consumers and businesses at the EU level (ODR platform) is available.
    6. The Seller reserves the right to amend these Regulations. All orders accepted by the Seller for processing before the effective date of the new Regulations shall be carried out on the basis of the Regulations that were in force on the date the Customer placed the order. The amendment to the Regulations shall come into effect within 7 days from the date of its publication on the Store's Website. The Seller shall inform the Customer 7 days before the new Regulations come into effect about the amendment to the Regulations by means of an electronic message.
    7. These Regulations come into force on May 20, 2026.